Eyeglass Connect Vblock Probe for CA UIM User Guide









Eyeglass Connect Vblock for CA UIM



User Guide for Vblock






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  1. .Operational Best Practices – READ FIRST


Overview

The Eyeglass Connect probe probe and Eyeglass Connect Vblock Dashboard solution simplifies managing Eyeglass Connect Vblock Infrastructure by providing a quick summary view of any issues that should be addressed while allowing low level alarms to remain visible.  The following sections outline the best practices to use the solution depending on the target user or use case appropriate to your organization's policies or division of duties.

This chapter presents the following topics:

Best Practices for Physical Infrastructure Monitoring Role

Best Practices for Virtual Infrastructure Monitoring Role

Best Practices for Eyeglass Connect Vblock Infrastructure Monitoring Role

Best Practices for Physical Infrastructure Monitoring Role

This section assumes that the primary role of the Eyeglass Connect Vblock Dashboard user is to manage and monitor physical equipment for traditional server teams. Vblock deployments with the Eyeglass Connect probe Monitor probe greatly simplify the steps to quickly access the health information for the infrastructure supporting your applications.

Best Practice #1: Know Your Vblock Health Status

The Eyeglass Connect Vblock Dashboard Vblock Inventory tree provides a breakdown of the Vblock by storage, compute and network domains with a color coded / textual summary of the health of each displayed directly in the tree allowing you to quickly access where issues exist and what requires further investigation.  Typically only Major or Critical states required immediate attention.

Best Practice #2:  Monitor your Vblock Health Status

Leave the Eyeglass Connect Vblock Dashboard auto-refresh enabled and leave the Vblock Inventory tree collapsed to provide a high level summary of all Vblocks under management.  If a Vblock Major or Critical alarm is raised then take these steps to root cause the issue.  Detailed description of the Eyeglass Connect Vblock Dashboard tasks is provided in this guide in the chapters that follow.

  1. Expand the Vblock Inventory tree view to identify the domain and device causing the Vblock alarm.

  2. Using device name and subsystem fields provided by Eyeglass Connect Vblock Dashboard, access the Alarm console application in UIM UMP to find related historical alarms.  This may provide additional details related to the alarms as well as an indication of whether the condition has occurred.  This is to help determine if the issue is a toggling alarm.

  3. Use the Eyeglass Connect Vblock Dashboard Extended Properties to retrieve physical rack and rack unit location if required to dispatch a support technician on site for visual equipment inspection.

  4. Use the virtual to physical linkage between Virtual Machines and Vblock provided in Eyeglass Connect Vblock Dashboard to understand impact of issue on corporate applications. 

Note:

  • Alarm and Health Status information is provided to the Eyeglass Connect Vblock Dashboard via multiple data sources and as such may appear inconsistent over a maximum period of 30 minutes until all sources have been synced.

  • If an administrator has acknowledged an alarm this could contribute to inconsistencies as acknowledged alarms do not appear in the Eyeglass Connect Vblock Dashboard Alarms list.  

  • It may also occur that a health state change occurs without an associated alarm.

Best Practice #4:  Know your Management Application Status

The Vblock Management tier in the Vblock Inventory tree view allows administrators to ensure that all management applications are correctly functioning without errors.  Although not a production application workload, lack of visibility to the infrastructure should be considered a serious issue to be resolved quickly.  Many of the components in this tier are also used by Eyeglass Connect probe to collect data and correctly reflect alarm and health status information.  By looking at this tier, you can quickly assess if the Vblock management infrastructure has any issues that require investigation or might be causing misinformation or lack of visibility to the production workloads.

Best Practices for Virtual Infrastructure Monitoring Role

This section assumes that the primary role of the Eyeglass Connect Vblock Dashboard user is to manage physical servers, hypervisors and virtual machines in production.  Vblock deployments with Eyeglass Connect Vblock Dashboard greatly simplify the steps to quickly access the health of the physical and virtual applications that depend on the infrastructure to run business applications.

Best Practice #1:  Know your Virtual Machine Status

Enable auto refresh in the Eyeglass Connect Vblock Dashboard.  Leave the Vblock tree collapsed and select the "All Vblocks" object at the top of the tree.  This will list all Virtual Machines running and stopped on all Vblocks under management.  This now provides the ability to find or sort all your virtual applications quickly and easily based on any of the available fields: Name (of VM), ESX Host Blade (Blade in UCS), No. of vCPU, Memory and Status (Health of the VM).

Best Practice #2:  Monitor your Virtual Machine Health Status

Sort all Virtual Machines by Status.  For Virtual Machines with Red or Yellow status, take these steps to root cause the issue.  Detailed description for the Eyeglass Connect Vblock Dashboard tasks is provided in this guide in the chapters that follow.

  1. Click on the Virtual Machine in the Virtual Machines list.  

    1. The Vblock, blade and full Virtual Machine to Vblock path becomes highlighted in the Vblock Inventory and Component View of the Eyeglass Connect Vblock Dashboard.  Provide this information when raising a ticket requesting the infrastructure team to look at the hardware servicing the Virtual Machine.

    2. The Properties box contains additional details for the Virtual Machine.  For example, example OS type and IP Address.

  2. Using the IP Address, remote access via SSH, RDP or vCenter console can be used to further debug the alarm status on the Virtual Machine.

  3. Expand the Vblock tree and look for other alarms across the domains to help isolate potential related alarms.

  4. Using Virtual Machine name and subsystem fields provided by Eyeglass Connect Vblock Dashboard, access the Alarm console application in UIM UMP to find related historical alarms.  This may provide additional details related to the alarms as well as an indication of whether the condition has occurred.  This is to help determine if the issue is a toggling alarm.

Best Practices for Eyeglass Connect Vblock Infrastructure Monitoring Role

This section assumes that the primary role of the Eyeglass Connect Vblock Dashboard user is to manage converged infrastructure inclusive of all components (compute, storage, network) and virtualization hypervisors and Virtual Machines.  Vblock deployments with  Eyeglass Connect Vblock Dashboard greatly simplify the steps to quickly access the health of the physical and virtual applications that depend on the infrastructure to run business applications.

Best Practice #1: Monitor your Eyeglass Connect Vblock Infrastructure 

Enable auto refresh in the Eyeglass Connect Vblock Dashboard and leave the Vblock Inventory tree collapsed and select the "All Vblocks" object at the top of the tree.  Switch the view to the Alarms View which includes all alarms and status for virtual, physical components across all Vblocks and hypervisors within the Vblocks.  This view allows alarms to be sorted by the following columns: Component, Subsystem, Severity, alarm Message or Timestamp.  Now you can quickly and easily zero in on the top priority issues across the entire Vblock infrastructure.  Follow the steps outlined in the Physical Infrastructure Role and Virtual Infrastructure Role Best Practices sections for guidelines to root cause and dispatch support calls related to physical or logical devices.

  1. .About this document


Purpose

This user guide describes the features and benefits of the Superna Eyeglass Connect Vblock Dashboard for CA UIM as well as how the Eyeglass Connect Vblock Dashboard can be effectively used for monitoring and troubleshooting a Vblock and the applications running on its associated Virtual Machines.

Audience

This guide is intended to be used by Administrators and Users of the CA UIM Unified Monitoring Portal (UMP) who are monitoring VCE VblockTM.

  1. .Introduction


Overview

This chapter presents the following topics:

Features and Benefits

Acronyms

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Features and Benefits

As customers rapidly adopt the VCE Vblock platform, management tools need to keep pace ensuring that this Eyeglass Connect Vblock Infrastructure is managed as whole and not by the individual components.  Eyeglass Connect Vblock Dashboard for CA UIM leverages VCE VisionTM and VMware vCenterTM software to provide and simplify VCE Vblock fault monitoring, root cause failure analysis and SLA monitoring of critical applications running on the Vblock.  Key features and benefits of the Superna Eyeglass Connect Vblock Dashboard:

  • Eyeglass Connect Vblock View of virtual and physical topology

  • Root Cause of problems by Domain or Component

  • Health Check by Domain utilizing VCE Vision computed status

  • Intelligent Alarms include subsystem id and Vblock serial number tagging using UIM component ID tags

  • Component Zoom for component properties including location, serial number and version information

Acronyms

UMP Unified Monitoring Portal

VM Virtual Machine

Related Documentation

Eyeglass Connect probe for CA UIM Installation and Administration Guide.

  1. .Getting Started


Overview

This chapter presents the following topics:

System Requirements

Navigating Eyeglass Connect Vblock Dashboard

License Management

Vblock Management

System Requirements

Eyeglass Connect Vblock Dashboard browser support:

Chrome

Eyeglass Connect Vblock Dashboard relies on following probe:

Eyeglass Connect probe Monitor

Navigating Eyeglass Connect Vblock Dashboard

Eyeglass Connect Vblock Dashboard Overview

The Eyeglass Connect Vblock Dashboard provides multiple views of the components, properties and health information for your Vblock components and associated Virtual Machines.  This information is collected at scheduled intervals and presented on the Eyeglass Connect Vblock Dashboard page.


Figure 1  Eyeglass Connect Vblock Dashboard Page

The function for each section of the page is illustrated in Figure 2 for Eyeglass Connect Vblock Dashboard Application View and in Figure 3 for Eyeglass Connect Vblock Dashboard Alarms View.  By default, Eyeglass Connect Vblock Dashboard is in Application View mode.  Select the Alarms View button to change to Alarm View mode.


Figure 2  Eyeglass Connect Vblock Dashboard Functions for Application View

Figure 3  Eyeglass Connect Vblock Dashboard Functions for Alarm View

Table 1 provides a summary of the functions provided by the Eyeglass Connect Vblock Dashboard page.  The remainder of this guide provides a detailed description for usage of Eyeglass Connect Vblock Dashboard.

Table 1  Eyeglass Connect Vblock Dashboard Function Summary

Function

Description

Vblock Inventory/Health Check

  • List of all Vblocks being monitored

  • Hierarchical view of Vblock components organized by Rack, Compute, Network and Storage domain

  • Calculated Status of each Vblock component as provided by VCE Vision IO software

  • Compliance Score for all available benchmark profiles

  • Virtual Machines running on the Vblock

Component View

  • Visualization of Vblock Component hierarchy including Virtual Machines

  • Components colour-coded based on Calculated Status

Component Zoom

  • Properties for selected Vblock component as provided by VCE Vision IO software.  Includes Vblock component Serial Number, IP address and location information

  • Properties for selected Virtual Machine.  Includes Host, Guest OS, IP Address and status information

Virtual Machine Inventory/Health Check

  • List of Virtual Machines running on a selected Vblock or by Vblock Compute Chassis Blade

  • Virtual Machine Properties and Status as provided by vCenter

Alarm Summary

  • List of Alarms associated with a selected Vblock or Vblock component or Virtual Machine


End Of Steps


Refresh Eyeglass Connect Vblock Dashboard

Eyeglass Connect Vblock Dashboard is automatically refreshed every 10s. To pause auto-refresh in Eyeglass Connect Vblock Dashboard:

  1. Select the          button.

  2. The Eyeglass Connect Vblock Dashboard page stops updating and displays the snapshot of Vblock and Virtual Machine inventory and health.

To start auto-refresh in Eyeglass Connect Vblock Dashboard:

  1. Select the         button.

  2. The Eyeglass Connect Vblock Dashboard page reloads automatically containing the latest information for Vblock and Virtual Machine inventory and health.

Hint:

  • Eyeglass Connect Vblock Dashboard component hierarchy, status and virtual machine information is collected at scheduled intervals.  Refresh does not initiate a new collection.  Information from last scheduled collection interval is displayed.

  • Alarms for Vblock components are collected in real-time.  Refresh will update the Alarm View Alarms list with the latest alarm information.

End Of Steps

License Management

Eyeglass Connect Vblock Dashboard requires Eyeglass Connect probe probes to have been installed on the UIM Monitor server.  Eyeglass Connect probe requires 2 types of licenses:

Base Application License – required to enable the application

Node License – license required to enable monitoring of a Vblock or vCenter.  Each node requires its own license.

Licenses are associated with the Eyeglass Connect probe Monitor probe that is managing the Vblock and vCenter.  If you have multiple Eyeglass Connect probe Monitor probes they will each required their own Base Application and Node licenses.

Viewing, adding and deleting Eyeglass Connect probe licenses is done from the Eyeglass Connect Vblock Dashboard.  

View Licenses

To display the existing licenses for a Eyeglass Connect probe Monitor probe:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select the      button.  

  3. The Application Management window opens.

  4. Select the Licensing tab.

Figure 4  Application Management Licensing

  1. Choose a Probe from the Probe drop-down list.


Figure 5  Application Management Licensing Probe Selection

  1. If there is a license for the selected probe it is shown in the Loaded Licenses section.   The information provided by license is summarized in Table 2.

Table 2  License Property Summary

License Property

Description

Name

A descriptive name for the license.

Quantity

The quantity associated with the license.  For a Base Application license the quantity will always be 1.  For a Node license, Quantity is the number of nodes that the selected probe is licensed to monitor.

Expiry

The expiration date associated with the license.  Once a license has expired, the Eyeglass connect probe will cease monitoring of the Vblock or vCenter and there will be no further updates to inventory or health information.  When the Expiry column contains “N/A”, it means that there is no expiration date associated with the license.

Serial

The license serial number.

Info

The license type.  For the Base Application license it will display “Eyeglass Connect probe” and for a Node license it will display ”Network Element Discovery”.

End Of Steps


Add Licenses

To add licenses for a  Eyeglass connect Monitor probe:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select the       button.  

  3. The Application Management window opens.

  4. Select the Licensing tab.

  5. Select the probe that you are adding licenses to from the Probe drop-down list.

  6. Select Choose File in the Import License section.

  7. A new window appears. Select the Eyeglass Connect probe license zip file and then select Open.

Figure 6  License File Selector

  1. Select the Upload License button.

End Of Steps



Remove Licenses

Important!

  • When removing licenses from a probe, all licenses are removed.  Removal of selected licenses is not supported.

  • Once a probe no longer has any licenses, Vblock and Virtual Machine inventory and health information will no longer be collected.  Eyeglass Connect Vblock Dashboard will display the last known state for Vblocks and vCenter that have been provisioned against the probe but there will be no further updates to this information.

To remove licenses for a Eyeglass Connect probe Monitor probe:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select the         button.  

  3. The Application Management window opens.

  4. Select the Licensing tab.

  5. Select the probe from the Probe drop-down list that you are removing licenses from.

  6. Select the Remove All Licenses button at the bottom of the window.

  7. Loaded Licenses list is refreshed to show that there are no licenses in the list.

End Of Steps

Vblock Management

Viewing, adding and deleting Blocks is done from the Eyeglass Connect Vblock Dashboard.  

View Vblocks

To display the existing Vblocks being monitored with Eyeglass Connect Vblock Dashboard:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. The list of Blocks being monitored with Eyeglass Connect Vblock Dashboard is displayed in the Vblock Inventory section of the Eyeglass Connect Vblock Dashboard page.


Hint:

  • Vblock name is “vblock” appended with the IP Address of the Vblock.

End Of Steps


Add Vblock

To add a new Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page

  2. Select the        button.  

  3. The Application Management window opens.

  4. Select the Add Vblock tab.


Figure 7  Add Vblock Tab

  1. The Add Vblock window opens.

Figure 8  Add Vblock Window

  1. Select the Eyeglass Connect probe Monitor probe that will be used to collect information from the Vblock and vCenter.

  2. Enter the IP Address, the Username and the Password of Vision Intelligent Operations on the Vblock that you would like to monitor.

  3. Enter the IP Address, the Username and the Password of vCenter on the Vblock that you would like to monitor.

  4. Select the Add vCenter button and enter the required information if more than one vCenter is associated with the Vblock.

Hint:

  • Use UIM Infrastructure Manager to get additional probe details.


  1. Select the Submit button.

  2. The Vblock will be added to the Vblock inventory. This takes some time to complete.  While initial inventory and health status information is being collected, the Vblock appears in the Vblock inventory with a circle icon that is spinning.

Figure 9  Vblock Inventory with newly added Vblock

  1. The components of the Vblock are shown in the inventory list.

End Of Steps


Delete Vblock

To delete a Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Right click on the Vblock you want to delete.

  3. A content menu appears.

Figure 10  Delete Vblock

  1. Select Delete Vblock.

  2. A confirmation window appears.

Figure 11  Vblock Delete Confirmation Window

  1. Select OK to delete the Vblock.  

  2. Vblock Inventory is refreshed and the Vblock is removed.

End Of Steps


  1. .Vblock Components and VIrtual Machines


Overview

This chapter describes how to view the component hierarchy and component properties for a selected Vblock and how to view the Virtual Machines running on the Vblock.  

For each Vblock monitored in the Eyeglass Connect Vblock Dashboard, you are provided with a view of the Vblock component hierarchy organized by domain:

Table 3  Vblock Component Hierarchy by Domain

Domain

Component

VblockRacks

Rack

VblockCompute

Components related to the computing subsystem in the Vblock.  For example:

  • Cisco UCS Blade Server

  • Cisco UCS Fabric Interconnect


VblockNetwork

Components related to the networking subsystem in the Vblock.  For example:

  • Cisco MDS 9000 Multilayer SAN Switch

  • Cisco Nexus 1000V Switch


VblockStorage

Components related to the storage subsystem in the Vblock.  For example:

  • EMC Symmetrix VMAX Storage


VblockManagement

Virtual Machines running on the AMP and/or are not associated with ESX host blade



For each Vblock being monitored in the Eyeglass Connect Vblock Dashboard, you are also provided with a Eyeglass Connect Vblockview which displays the list of the virtual machines running on the Vblock.  You can see all Virtual Machines for a selected Vblock, or you can see the list of Virtual Machines associated with a selected sys chassis blade.

This chapter presents the following topics:

View Vblock Component Hierarchy

Virtual Machine Eyeglass Connect Vblock View

Display Virtual Machines on the Vblock AMP

To display all Virtual Machines associated on the Vblock AMP:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Ensure that Eyeglass Connect Vblock Dashboard is in Application View mode.


Figure 27  Application View Button

  1. In the Vblock Inventory section, select a Vblock and then select the VblockManagement domain.

Figure 28  Vblock Inventory VblockManagement Selection

  1. The Virtual Machines associated with the selected blade are displayed in the Virtual Machines section.  The Element Filter also displays Vblock Management.

Figure 29  Virtual Machine List for Vblock Management

Hint:

  • Clearing the Element Filter in the Virtual Machines section refreshes the Virtual Machines section with all Virtual Machines for the selected Vblock.

End Of Steps

Component Zoom

View Vblock Component Hierarchy

This section will describe the following ways you can view the Vblock Component hierarchy:

Vblock Inventory – a tree structure view of the component hierarchy

Component View – a graphical view of the component hierarchy

Vblock Inventory

To display the Vblock component hierarchy in a tree structure view:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. The Vblock Inventory section is displayed with the list of all Vblocks being monitored.



Figure 12  Vblock Inventory Level 1

  1. Select the  in front of a Vblock.

  2. Level 2 components appear.  Level 2 components represent the domains of the Vblock.

Figure 13  Vblock Inventory Level 2

  1. Select the again in front of a lower component.

  2. Another level with components appears.

Figure 14  Vblock Inventory Level 3

  1. Continue selecting the  in front of the lowest level component to reach the next level.

  2. When there is no in front of a component, you have reached the lowest possible level.  This component has no children.

Figure 15  Vblock Inventory Lowest Level

  1. If you want to close a level, select the button in front of an open component. The subcomponents are collapsed and the is replace with a .

Hint:

  • If the full name of the component does not fit on the tree structure display, it is abbreviated with a “.” at the end.  For example, in the figure below the component “N5B/Nexus5548Chassis/FixedSlot-1/32portModularUniversalPortSupervisorinFixedModule-1/FixedModule-1Port-8” is abbreviated to “N5B/Nexus5548Chassis/Fi.”.  

Figure 16  Vblock Inventory Component Name Abbreviation

To determine the full name in the tree structure view you can either expand the Vblock Inventory frame by dragging the divider on the Eyeglass Connect Vblock Dashboard page or move your cursor over the component and a tooltip pop-up shows up with the full name.

Figure 17  Vblock Inventory Frame Expanded

End Of Steps


Component View

To display the relationship between components within a Vblock in a graphical view:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select the component of interest in the Vblock Inventory section.

Figure 18  Select Component in Vblock Inventory

  1. The selected component is displayed in the Component View section highlighted in blue.  Adjacent components are displayed to the left and right of the selected component with a connecting line.

Figure 19  Component View with Selected Component

Hint:

  • Mousing over a component in Component View will display the full name of the component.


  1. To further expand the hierarchy in the Component View, click on the component.  If there are any children to that component this view will be expanded to the right of the selected component. If there are no children, no additional components will be displayed.

End Of Steps


Virtual Machine Eyeglass Connect Vblock View

Display All Virtual Machines

To display all Virtual Machines associated with all of the Vblocks being monitored:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Ensure that Eyeglass Connect Vblock Dashboard is in Application View mode.


Figure 20  Application View Button

  1. Select the All Vblocks at the top of the Vblock Inventory section.

  2. All of the Virtual Machines running on all monitored Vblocks are displayed in the Virtual Machines section of the page sorted by Name.


Figure 21  Virtual Machine List for All Vblock

End Of Steps


Display Virtual Machines on a Vblock

To display all Virtual Machines associated with a Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Ensure that Eyeglass Connect Vblock Dashboard is in Application View mode.


Figure 22  Application View Button

  1. Select the Vblock of interest in the Vblock Inventory section.

  2. All of the Virtual Machines running on the selected Vblock are displayed in the Virtual Machines section of the page.

Figure 23  Virtual Machine List for a Selected Vblock

End Of Steps


Display Virtual Machines on a Blade

To display all Virtual Machines associated with a blade on a Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Ensure that Eyeglass Connect Vblock Dashboard is in Application View mode.


Figure 24  Application View Button

  1. In the Vblock Inventory section, select a Vblock and then expand the tree structure for the Vblock Compute domain to the sys/chassis/blade level.

  2. Select the blade that you are interested in.

Figure 25  Vblock Inventory Blade Selection

  1. The Virtual Machines associated with the selected blade are displayed in the Virtual Machines section.  The Element Filter also displays the name of the selected blade.

Figure 26  Virtual Machine List for Selected Blade

Hint:

  • When a blade does not have any associated Virtual Machines, the Virtual Machines section will be empty.

  • Clearing the Element Filter in the Virtual Machines section refreshes the Virtual Machines section with all Virtual Machines for the selected Vblock.

End Of Steps


Display Virtual Machines on the Vblock AMP

To display all Virtual Machines associated on the Vblock AMP:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Ensure that Eyeglass Connect Vblock Dashboard is in Application View mode.


Figure 27  Application View Button

  1. In the Vblock Inventory section, select a Vblock and then select the Vblock Management domain.

Figure 28  Vblock Inventory Vblock Management Selection

  1. The Virtual Machines associated with the selected blade are displayed in the Virtual Machines section.  The Element Filter also displays Vblock Management.

Figure 29  Virtual Machine List for Vblock Management

Hint:

  • Clearing the Element Filter in the Virtual Machines section refreshes the Virtual Machines section with all Virtual Machines for the selected Vblock.

End Of Steps

Component Zoom

This section will describe how to view the properties of a Vblock Component or Virtual Machine.

Vblock Component Properties

To display properties of a Vblock Component:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select a Vblock component in the Vblock Inventory or Component View section.

  3. The Properties section is updated with the name of the selected component in the banner and the values for the following subset of available properties:

Table 4  Vblock Component Property Section Properties

Property

Description

Name

Name of the Vblock Component.

Description

Description of the Vblock Component.

SerialNum

Serial Number of the Vblock Component.

Calculating Status

The Calculated Status of the component as determined by VCE VisionIO.

OperStatus

The Operational Status of the component as determined by VCE VisionIO.

IpAddress

The IP Address of the component.

MoID

VCE VisionIO unique identifier for the component.

Url

VCE VisionIO component access URL.


Figure 30  Property Section for Vblock Component

  1. To see all of the available properties for a selected component, select the Extended Properties button in the Properties section or right click on the component in the Vblock Inventory and select Show Properties.

Figure 31  Vblock Inventory Show Properties

  1. A new Properties window opens with the list of all available properties for the selected component.

Figure 32  Vblock Component Extended Properties

Hint:

  • Extended property values are retrieved when you request them and may therefore not match values displayed in the Properties section which are retrieved at scheduled intervals.

  • Bar code contains rack location information for the component (where applicable).

End Of Steps


Virtual Machine Properties

To display properties of a Virtual Machine:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. Select a Vblock or Vblock sys/chassis/blade component or Vblock Management.

  3. The associated Virtual Machines are listed in the Virtual Machines section of the Eyeglass Connect Vblock Dashboard page.

  4. The Virtual Machines section shows the following information for each Virtual Machine:

Table 5  Virtual Machines List Properties

Virtual Machine Property

Description

Name

Name of Virtual Machine as provisioned in vCenter.

ESX Host Blade

Blade that Virtual Machine is running on.

Memory (MB)

Allocated memory for the Virtual Machine.

No. of vCPU

Allocated CPU for the Virtual Machine.

Status

Status as provided by the vCenter API for the Virtual Machine.


  1. Select a particular Virtual Machine in the Vblock Inventory or Virtual Machines list.

  2. The Properties section is updated to display the following information for the selected Virtual Machine:

Table 6  Virtual Machines Properties Section Properties

Property

Description

Name

Name of Virtual Machine as provisioned in vCenter.

Host

Managed Object Reference to the ESX Host associated with Virtual Machine as provisioned in vCenter.

GuestOS

The operating system running on the selected Virtual Machine.

IpAddress

The IP Address of the selected Virtual Machine.

CPU

Allocated CPU for the Virtual Machine (# of Cores).

MEMORY

Allocated memory for the Virtual Machine (MB).

ALARMS

true: Virtual Machine has active alarms

false: Virtual Machine has no active alarms

status

Status as provided by the vCenter API for the Virtual Machine.

MoId

Unique identifier for the Virtual Machine.


Figure 33  Property Section for Virtual Machine

Hint:

  • Extended Properties is not available for Virtual Machines.

End Of Steps

  1. .Vblock Health Check and Alarms


Overview

This section describes how to determine the Status for a Vblock, Vblock component or Virtual Machine and how to see associated alarms.  

Eyeglass Connect Vblock Dashboard Health Check exposes:

  • Vblock component and Domain level health status based on the VCE Vision “Calculated Status”

  • Vblock Compliance score as provided by VCE Vision  

  • Virtual Machine Status as provided by the vCenter API

Vblock “Calculated Status” leverages VCEs extensive domain knowledge of the Vblock system, alarms, topology and failure scenarios in a redundant system architecture.  The “Calculated Status” uses an algorithmic approach to expose only true faults and avoid the cost of false positives based solely on alarm data.  The status of a higher level object (such as a domain) is based on the status of the lower level components.  A Vblock or its components will have one of the following states:

Table 7  Vblock Calculated Status

Calc. Status

Description

(Nothing entered in Calc. Status column)

The Vblock System is working as it should.  There are no detected issues with any of the compute, network, or storage components.  

A sub-component is inoperable, but no sub-components are in a critical, major or degraded state.

     Degraded

One-fourth of the sub-components are not operating properly.

One-third of the sub-components are not operating properly.

More than half of the sub-components are not operating properly.


Vblock Compliance score for discovered benchmarks and profiles on VCE Vision IO is available on Eyeglass Connect Vblock Dashboard providing an additional view of the health of a Vblock.

The Virtual Machine Health Check exposes the Overall Status of a Virtual Machine as calculated by the vSphere API.  This takes into account configuration issues (for example duplicate IP Address or MAC Address) and alarms (for example Virtual Machine Memory or CPU usage) and rolls them up into an Overall Status as described in Table 8.

Table 8  Virtual Machine Status

VM Status

Description

red

The entity has alarms or configuration issues with a red status.

This is the highest severity alarm.

yellow

The entity does not have alarms or configuration issues with a red status, and has at least one with a yellow status.

This is the second highest severity alarm.

green

The entity does not have alarms or configuration issues with a red or yellow status, and has at least one with a green status.

gray

All of the entity’s alarms have a gray status and the configuration status of the entity is not being monitored.


In addition to Status and Vblock Compliance Information, an Alarm list by Vblock, Vblock component and Virtual Machine is also provided allowing you to correlate health status and alarms and obtain a complete view of the state of your Eyeglass Connect Vblock Infrastructure and related applications.  

This chapter presents the following topics:

Vblock Health Check

Vblock Compliance Score

Virtual Machine Health Check

Alarms List

Vblock Health Check

To view the status of a Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page.

  2. All Vblocks being monitored are listed with their overall Calculated Status at the Vblock level in the Calc. Status column of the Vblock Inventory.

Figure 34  Vblock Calculated Status

  1. Expand a Vblock tree structure to see the Calculated Status for each domain and associated subsystems.

Figure 35  Vblock Domain and Component Calculated Status

  1. Calculated Status is also reflected in the Component View by the colour of the box that the component is displayed in.

Figure 36  Vblock Calculated Status in Component View

End Of Steps



Virtual Machine Health Check

To view the status of Virtual Machines:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page in Application View mode.

  2. Select a Vblock in the Vblock Inventory.  

  3. The Virtual Machines list is populated with all Virtual Machines running on the Vblock.

  4. The Status column contains the status of the Virtual Machines.

Figure 43  Virtual Machine Status

End Of Steps


Alarms List

To display the alarms associated with a Vblock:

  1. Login to UIM UMP and open the Eyeglass Connect Vblock Dashboard page in Alarms View.

Figure 44  Eyeglass Connect Vblock Dashboard Alarms View Selector

  1. Select a Vblock in the Vblock Inventory.  

  2. The Alarms list is populated with all alarms associated with the selected Vblock and its associated Virtual Machines.

Figure 45  Alarms list for selected Vblock

  1. The Alarms list provides the following information for each alarm:

Table 9  Alarm Properties

Alarm Property

Description

Component

IP Address of Vblock where alarm originated.

Subsystem

The MoId of the component that the alarm originated from.

Severity

The severity reported with the alarm.

Message

A description of the alarm.

Timestamp

The date and time when the alarm was reported.


  1. The Alarms list can be filtered by component by selecting that component in the Vblock Inventory or Component View.

Figure 46  Alarms list for selected Component

  1. When you click on an alarm in the Alarms list, the associated component/subsystem is highlighted in the Vblock Inventory and Component View.

Hint:

  • To remove an alarm from the Alarms list, use the “Acknowledge” feature on the UIM UMP “Alarms” menu.

End Of Steps

View Alarm Information for Ticket

For any alarm, the relevant alarm information required when raising a ticket can be viewed by following these steps:

  1. Right click on the alarm in the Alarms list.

Figure 47  View Ticket Information Option for Alarms

  1. Select the View Ticket Information option.

  2. The Ticket Information dialog opens summarizing relevant information related to the alarm.

Figure 48  Alarm Ticket Information Window

  1. Select the information in the dialog and then select Ctrl+C to copy the information to your clipboard.

  2. The information may then be pasted into any ticketing system that is being used.

  3. Select the Close button to close the window.

Health Check, Compliance and Alarm Information Collection

The following should be taken into consideration when using the Eyeglass Connect Vblock Dashboard Health Check, Compliance and Alarms information.  Health Check information and alarm information come from separate data sources:

  • Health Check status and compliance information is collected at a scheduled interval for Vblock and vCenter (30 minutes)

  • Alarm information for Vblock is collected as the alarms occur

  • Alarm information for vCenter (Virtual Machines) is collected at a scheduled interval (1 minute)

  • Alarms may not appear in the Alarms View because they were manually acknowledged

As such, the Eyeglass Connect Vblock Dashboard may at times present an inconsistent view of health status.  Typically all view are reconciled over a maximum period of 30 minutes when all sources have been synced.

  1. .Common Tasks


This section provides details for some common tasks related to using the Eyeglass Connect Vblock Dashboard.  

Determine Location Information for the Vblock

Geographical and Rack location information is available for a Vblock.  To determine the geographical location of a Vblock:

  1. Select the Vblock in the Vblock Inventory (see View Vblock Component Hierarchy, Level 1).

  2. Select the Extended Properties button (see Vblock Component Properties).

  3. Expand the location attribute to see the geographical location of the selected Vblock.

Figure 49  Vblock Location Properties

End Of Steps


To determine the rack location of a Vblock component:

  1. Select the Vblock component in the Vblock Inventory (see View Vblock Component Hierarchy).

Hint:

  • Rack location property is not available for all subsystems in the Vblock component hierarchy.  Typically rack location property is available for 4th  level subsystem.  For example:

Figure 50  Vblock Inventory Level 4 for Rack Location

 

  1. Select the Extended Properties button (see Vblock Component Properties).

  2. Expand the rack location attribute to see the location of the component in the rack (where applicable).

Figure 51  Vblock Component Rack Location

End Of Steps


Determine where Virtual Machine is running

To determine which Vblock and Blade a Virtual Machine is running on:

  1. Display all Virtual Machines (see Display All Virtual Machines, Display Virtual Machines on a Vblock).

  2. Locate the Virtual Machine that you are interested in from the list.

Hint:

  • Virtual Machines list is sorted alphabetically by Name


  1. Click on the Virtual Machine in the Virtual Machines list.  

  2. The Vblock Inventory and Component View are updated to display the selected Virtual Machine in the Vblock hierarchy where it is located.

Figure 52  Virtual Machine Location

  1. The ESX Host Blade column contains the Vblock component descriptor for the blade that the Virtual Machine is running on.

End Of Steps


Determine Vblock Serial Number

To determine the serial number of a Vblock:

  1. Select the Vblock in the Vblock Inventory (see View Vblock Component Hierarchy, Level 1).

  2. The Properties section of the Eyeglass Connect Vblock Dashboard page contains the Serial Number data for the selected Vblock in the SerialNum field (see Eyeglass Connect Vblock Dashboard Overview and Vblock Component Properties).

End Of Steps


Root Cause Application Issues

To root cause issues for an Application running on Virtual Machine on a Vblock:

  1. Display all Virtual Machines (see Display All Virtual Machines, Display Virtual Machines on a Vblock).

  2. Locate the Virtual Machine that the Application is running on in the list.

Hint:

  • Virtual Machines list is sorted alphabetically by Name.

  1. Click on the Virtual Machine.

Hint:

  • Clicking on the Virtual Machine updates the Vblock Inventory and Component View to highlight the selected Virtual Machine in the Vblock hierarchy.

  1. Check the Status of the Virtual Machine (see Virtual Machine Health Check).  

  2. If the Virtual Machine Status is red or yellow, you should:

    1. Switch to Alarm View and check for Alarms on your Virtual Machine (see Alarms List).

Hint:

  • Sort on Subsystem and check for alarms where the Subsystem is the name of your Virtual Machine.

    1. Login to vCenter and check for Alarms and configuration issues on your VM.  

  1. Check the Calc. Status for the blade that your Virtual Machine is running on in the Vblock Inventory or Component View.

  2. If the Calc. Status of the blade is Critical or Major, you should:

    1. Switch to Alarm View and check for Alarms on your blade (see Alarms List).

Hint:

  • Sort on Subsystem and check for alarms where the Subsystem is the name of your blade as displayed in the Vblock Inventory.

    1. Login to the management tool for the blade component to further investigate any issues.

  1. Continue to check the Calc. Status for components in the Vblock Compute domain that are in the hierarchy with your Virtual Machine.  Any components where the Calc. Status is Critical or Major use the Eyeglass Connect Vblock Dashboard Alarms View and the component management tool to further investigate any issues.

  2. Check the Calc. Status of the Vblock itself.  If it is Critical or Major, check the Calc. Status of the Vblock Network and block Storage domains.  If either one is Critical or Major, continue to check the Calc. Status for components in the affected domain.  Any components where the Calc. Status is Critical or Major use the Eyeglass Connect Vblock Dashboard Alarms View and the component management tool to further investigate any issues.

  3. If there are no issues on the Vblock and the Status of the Virtual Machine running the application is green, the issue may be related to the configuration or operation of the application itself.

End Of Steps