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Eyeglass Start Here First

Eyeglass DR Planning and Implementation


  1. Install


See: "Eyeglass Isilon Edition Quick Start Guide for Eyeglass Installation"

  1. Upgrades


See: "Upgrade Guide"

  1. DR 101 with Eyeglass

The Big Picture

As the diagram below shows, many moving parts are required to failover an application.  This will be the reference diagram used to document best practices for each component that has specific needs for a DR design.

This reference solution will focus on Isilon, Eyeglass and file based DR planning and implementation.  





DR with Eyeglass means key decisions for each area identified below under the A, B, C’s.  Each area requires a decision and plan to implement the various design choices.   Please note each Section A,  B and C needs to have a plan based on the choices below or your DR failover will not be successful.

This section is designed to guide you through the options (with pros and cons of each) to make a selection based on your environment.  

You can not miss a section, as this will leave your DR design with gaps that will mean failover will not succeed unless each area has been implemented and tested.

DR assessment services are available for customers to get Superna technical teams to review and recommend a design.  A list of services are located here.

Superna Eyeglass Isilon Edition Overview v68.png


A - Data Replication:


If source configuration data (shares, exports, quotas) is not available you will not be successful at failing over.  SyncIQ replicates data, Eyeglass syncs configuration data automatically with no user actions required.

Review the slides below to ensure the basics of DR are understood before proceeding to Section B and C.

Basic Installation Service Knowledge Transfer (19).png

Data Replicates it one direction and only 1 cluster is writeable.

Basic Installation Service Knowledge Transfer (18).png

Data is replicated in both directions and both clusters are writeable.

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Before Eyeglass is deployed configuration data is not protected or analyzed if both sides match.

Basic Installation Service Knowledge Transfer (16).png

After Eyeglass deployment all protected data has configuration data protected automatically, even if new configuration is added or modified or deleted.   Configuration is audited at the attribute level of shares, exports, quotas, aliases.

Basic Installation Service Knowledge Transfer (15).png

Before Eyeglass deployment each cluster has configuration data that does not exist on the DR cluster (opposite cluster).

Basic Installation Service Knowledge Transfer (14).png

After Eyeglass deployment configuration data is synced in both directions to protect data that is replicated in both directions. Eyeglass correctly detects the direction of the replication of data and matches this direction when configuration data is synced.


Basic Installation Service Knowledge Transfer (13).png

If you have an Hot - Hot Replication Topology (for data), confirm that you do not have an unsupported share or NFS Alias environment as shown in the above diagram.

B - Failover Solutions :


Basic Installation Service Knowledge Transfer (12).png

Failover process is many manual steps, that are order dependant and error prone.  The above diagram shows the complexity and number of steps that are need to be performed.  This can easily reach > 100 CLI commands on different devices.   This introduces risk to document test and execute manual steps.

Basic Installation Service Knowledge Transfer (11).png

With Eyeglass Automated Failover Solutions, each of these steps is automated, logged and monitored continuously for readiness. The simple easy to view DR Dashboard shows status and  alerts to anything that would block failover from being successful (see diagram below).

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Failover  Option Selection - When to use each type of failover

        1. DFS mode (DFS mounted shares)

        2. Access zone (multi protocol SMB and NFS and can include DFS data)

        3. Per SyncIQ policy (NFS or special cases where pre or post failover scripting can be used)

Note: Fully automated multi site cluster failover option is available for Access Zone or DFS mode

Eyeglass Isilon Edition - SyncIQ DR Orchestration Appliance Overview v42 (1).png


Microsoft DFS SyncIQ Failover :

  • Multi Site Support?

  • When to use it?  

    • For SMB data protection when zero touch client failover is needed.  Other SMB failover options exist but NONE achieve a touchless seamless failover.  

    • All steps are fully automated including the client side.

  • Why use it?  

    • Superna highly recommends DFS integrated failover for all customers.  Not using DFS? Need to protect data easily?  The effort to switch mounts to DFS is worth it.   

    • Does not require DNS updates or suffer from DNS/IP mount caching issues on clients and servers.

    • Does not require SPN management during failover.

    • Does not require unmount or re-authentication post failover.

    • Allows SmartConnect Zone names to be different on source and destination clusters.

    • Supports Active Active cluster replication with SyncIQ .

  • What you need to know?

  • Still don’t want to use DFS?

    • Then you will need to review the other failover options for SMB shares to compare the pros and cons.

  • Estimated knowledge and effort to configure

    • Active Directory DFS basic knowledge

    • Share create on Isilon

    • SyncIQ setup on Isilon

    • Overall knowledge and effort to implement:  Low

Per Access Zone Failover

  • Multi Site Support?

  • When to use it?  

  • Why use it?    

    • It automates more steps including automated DNS, Service Principal Name failover, SmartConnect Zone aliasing  and supports SMB, exports, export aliases, quotas and  SyncIQ data failover and pre for failback.

    • Supports pre and post failover scripting to stop applications as needed,  allows NFS hosts to have mounts updated using Eyeglass to remotely execute script to unmount and remount (For details see the following video "Eyeglass Scripting How To remount exports automation" )

  • What you need to know?

    • It does manage SPN during failover for SMB direct mounts to ensure authentication functions post failover.

    • DFS enabled policies CAN exist in the Access Zone AND be failed over with the Access Zone.

      • DFS enabled policies, that also protect NFS exports, will require separate SmartConnect Zone name and IP pool for NFS export data access, since this name will failover but DFS smart connect name and IP pool will not. This will allow you to take advantage of Access Zone automation or manual steps / post failover scripting to update NFS client mounts.

      • Also requires an IP pool for DFS mount paths separate from direct mount SMB share SmartConnect Zone  names

    • Access Zone Failover does support Active Active failover designs with SyncIQ and Eyeglass.

      • Requires unique non overlapping Access Zones on each cluster

      • SmartConnect Zone Delegation is updated in DNS to both clusters at the same time using dual delegation. Can only be done for one cluster or the other but not both for a given SmartConnect Zone.   Dual Delegation is explained here.

      • Eyeglass does NOT support any Smartconnect Zones that have writeable data on the same Access Zone across two DIFFERENT clusters.

      • Active Active Clusters IS supported when each cluster has separate Access Zones that are replicated between the clusters. Example cluster A - Access Zone Corp → Cluster B  And Cluster B - Access Zone “Marketing” → Cluster A

      • Script Engine can assist with pre and post failover scripting to remount NFS mounts see guide and video here:  "Eyeglass Scripting How To remount exports automation"

      • WARNING: DNS/IP caching affects clients ability to remount, as does caching.  This can impact remounts and name resolution, unless mount caches are cleared post failover on clients, and DNS servers are updated with new NS record.

  • Estimated knowledge and effort to configure

    • Host side validation of shares and exports post failover (Windows and Linux mount commands).

    • Active Directory ADSI Edit access to Isilon cluster machine accounts for post failover validation (Attributes not visible in Users and computers snapin). Details here:  "How to - Delegation of Cluster Machine Accounts with Active Directory".

    • Share create on Isilon.

    • Export create on Isilon.

    • SyncIQ setup on Isilon.

    • Networking with Subnet Service IP, SmartConnect Zones, routing between clients and Isilon clusters at both sites.

    • DNS delegation knowledge,  name resolution, debugging and testing.

    • DNS server knowledge to verify name resolution switches correctly.

    • Admin access to DNS.

    • Overall knowledge and effort to implement:  High

Per SyncIQ Policy Failover

  • When to use it?  

    • For SMB or NFS  data protection when more control over what portion of the file system is  failed over.   This failover does require manual steps as per the run book break down located here: : "Eyeglass SyncIQ Policy Failover Guide".

  • Why use it?    

    • It allows for more control over what is failed over and supports quota failover as a single failover workflow.  

    • It supports SMB shares and exports underneath the same policy path.  It can support Active Active replication, but SmartConnect Zone planning is required to ensure if a policy is failed over, the SmartConnect Zone is also failed over manually using aliases (see EMC documentation for details on ISI commands)

    • It can be used with pre and post failover scripting for application specific shutdown and startup.  Examples are applications that write data to both clusters for HA can benefit from this failover mode.

    • It can be integrated with VMware VMA appliance to failover VMware datastores. See:  "How to automate failover/failback of VM's between ESX hosts with Eyeglass and SyncIQ"

  • What you need to know?

    • It does not manage SPN during failover for SMB. SPN will need to be manually managed on the cluster Active Directory machine accounts for source and target clusters.  (see EMC documentation for details on ISI commands).

    • It requires DNS to be updated for the Smartconnect Zone Delegation to point at the new clusters subnet service IP (manually or with script engine post failover script).  

      • WARNING: DNS/IP caching affects clients ability to remount as does caching.  This can impact remounts and name resolution unless mount caches are cleared post failover on clients and DNS servers are updated with new NS record.

  • Estimated  knowledge and effort to configure

    • Active Directory ADSIEdit and SPN validation.

    • Share create on Isilon.

    • SyncIQ setup on Isilon.

    • DNS delegation knowledge.

    • SPN management ISI commands on Isilon.

    • Smartconnect alias ISI commands on Isilon.

    • Overall knowledge and effort to implement:  Medium to High

Data Migration With Access Zone Migration

  • When to use it?  

    • For migration data + shares, exports, quotas between Access Zones on the same cluster or different clusters.  It simplies data migration and updates the configuration data paths to  match the destination. See:  "Access Zone Migration Admin Guide".

  • Why use it?    

    • To move application data and configuration between Access Zones or cluster to balance application across clusters or isolate in an Access Zone.

    • To get better granularity of failover by creating Access Zones for business units and migrate data into the new Access Zones.

  • What you need to know?

    • During the SyncIQ copy step, where Eyeglass creates a SyncIQ policy, to copy the data changes to the source path will need to be re-synced to catch up changes.  The old configuration data is left behind to be manually cleaned up.

      • WARNING: Users will still need to be remounting new SmartConnect name in the new Access Zone or cluster.  This information is not migrated.

  • Estimated  knowledge and effort to configure

    • Isilon networking.

    • SMB , NFS mounting on clients post migration.

    • Overall knowledge and effort to implement:  Medium

Runbook Robot Continuous DR Testing

  • When to use it?  

    • Testing DR capabilities on a continuous basis ensures the highest level of DR readiness.  Provides DR training without production impact.  Fails over and back automatically with Eyeglass acting as a cluster witness and writing data to the cluster to verify successful failover and failback.  Tests all aspects of DR readiness.  See configuration guide here:   "RunBookRobot Admin Guide".

  • Why use it?    

    • Offers highest level of DR Readiness.

    • Enables DR operational training and testing without downtime.

  • What you need to know?

    • Requires an Access Zone dedicated to DR testing.

    • Users NFS export to write data but can have shares created for testing as well.

    • Test data can be copied into the Access Zone for simulated DR testing.

  • Estimated  knowledge and effort to configure

    • Isilon networking.

    • DR concepts.

    • SMB , NFS mounting on clients post failover tests.

    • Access Zone failover guide knowledge.

    • Overall knowledge and effort to implement:  Medium

LiveOPS DR Testing Mode

  • When to use it?  

    • Enables test and development testing on live copy of production data in an isolated Access Zone.  Clones shares and exports from production into a test Access Zone.  Provides writeable copy of production data using DR as source to make 3rd copy on the DR cluster.   

    • Customers can complete DR procedure testing on live data without impact to production data.

    • Security is mirror of production.

    • Allows a subset of the DR data to be copied into DR testing access zones.

    • Multiple DR testing Access Zones supported for business units.

    • Near real-time copy lags by 5 minutes from production DR copy.

    • Changes to the files system are backed out after disabling DR test mode.

    • Dedupe license on Isilon can reduce on disk overlap to 0 bytes over a period of time, allowing a permanent 3rd copy for testing at any time.

    • See configuration guide here:   "Live Ops - Continuous Operations".

  • Why use it?    

    • Offers highest risk free DR testing and devops on live copy of production for application upgrade testing or development, or DR procedure testing and compliance.

    • Enables DR operational training and testing without downtime.

  • What you need to know?

    • Requires extra disk space or Dedupe license.

    • Requires new DNS mount namespace for DR testing.

  • Estimated  knowledge and effort to configure

    • Isilon networking.

    • DR concepts.

    • SMB , NFS mounting on clients post failover tests.

    • Access Zone failover guide knowledge.

    • Overall knowledge and effort to implement:  Medium


C - Touchless - Client Side Failover Option


What is client side failover?

This the goal of failover is to have zero steps on clients post storage layer failover, and minimize data loss window under all conditions.  This section outlines the choices and which option reduces the steps and data loss window the most with the least complexity and dependencies.

What are the client side options?

  • Eyeglass Integrated Microsoft DFS mode

    • Provides the most automated solution for client side auto failover detection, and avoids all manual steps on the client side.

    • Protocols: SMB Shares only.

    • No DNS change required.

    • No reauthentication.

    • No unmount or remount required.

    • No SPN management required.

    • No SmartConnect Zone changes.

    • Available with: DFS mode in Eyeglass.

    • Least Steps Choice.

    • Smallest Data Loss Window.

  • Eyeglass automated configuration sync and Access Zone  failover with automatic DNS Failover    

    • This option uses Eyeglass to pre-sync all changes to shares and exports to the target cluster.  During failover name resolution switches when SmartConnect Zones failover using  dual DNS delegation for SmartConnect Zone names.

    • Protocols: SMB and NFS exports

    • Requires remount of SMB and NFS exports to resolve SmartConnect name to the target cluster, and remount and reauthenticate.

    • Requires SPN management during failover to ensure Kerberos tickets are issued against the mount request, based on the target cluster AD machine account.  Requires SPN correctly registered against the target cluster machine account. (Access Zone automates this step)

    • Requires IP pool to IP pool failover planning and mapping with Eyeglass Access Zone failover. (Access Zone setup guide explains how to use igls-xxx hints to map IP pools for failover)

    • Available with: Per SyncIQ failover Or Access Zone Failover

    • Higher Data Loss Window exposure due to remount requirement

  • Networking Solution:

    • Layer 2 failover and SmartConnect Zone Aliasing - some customers have Layer 2 network path between data centers. This allows a different solution on failover that moves the Subnet Service IP from source cluster to target cluster during failover by editing the networking on the target cluster.

      • Pros:

        • Preserve DNS entries on failover so that no CNAME updates are needed. (this issue is solved with Dual Delegation)

        • Eyeglass Access Zone failover can be used to assist with SmartConnect Zone failover automation including DNS

        • Only suitable for NFS, due to SMB issues with failing over SPN’s for Kerberos authentication means it’s a poor choice to protect SMB data. This requires manual steps as SmartConnect names and related SPN's needed to be failover over to the other cluster computer object in AD.  This moves the problem from DNS to active directory.

      • Cons:

        • Not supported by Eyeglass workflow to move Subnet Service IP from Cluster Source to Target, which means a manual step is required. Dual Delegation solves the DNS issue simply with one time NS record added per SmartConnect Zone.

        • Cannot pre-create SmartConnect Access Zones on target since it will create SPN conflicts in AD.

        • Does not solve SPN management at failover issues, and still requires Eyeglass Access Zone failover feature to be implemented.

        • WARNING: DNS/IP caching affects clients ability to remount.  This can impact remounts and name resolution, unless mount caches are cleared post failover on clients, and DNS servers are updated with new NS record.

        • NFS clients using the SAME FQDN, will NOT auto mount the exports after Layer 2 failover. Stale Mounts requiring a remount.

        • NFS differences between clusters also causes stale mount and requires a remount to complete the failover.

        • If Layer 2 to the DNS server IP address is present, ARP cache updates on clients and switch ports will IMPACT name resolution to the same IP address, and may require ARP cache flush on Ethernet switches.

        • Overall Assessment:  Eliminates DNS IP delegation update BUT this is not necessary, Dual Delegation solves this without manual effort. This solution:

          • Did NOT avoid client side unmount and remount,

          • Did NOT simplify steps, and introduces manual steps to Add subnet IP, and then remove from source cluster during failover.

        • Recommendation:  Not Recommended.

  • NFS Host side unmount and remount automation planning

    • The unmount command can be issued with -f or force option to avoid stale mounts that occur during either a controlled failover or uncontrolled scenario.  Hosts with open files need to unmount and remount the new cluster post failover.

    • Eyeglass a offers post failover script engine. This will allow host side automation to run and unmount and remount Isilon storage by policy, with variables that can be used to select hosts that use the policy data being failed over.  This is covered in more detail in the Script engine section of Eyeglass Isilon Edition Administration Guide


  1. DR Readiness   

What it means to be ready and how to configure and Monitor Readiness Status

Eyeglass not only syncs config data, tracks configuration changes, and executes automated failover, it offers a dashboard that monitors DR status and alarms on any changes detected that would impact the ability to failover.  

Daily monitoring of clusters is no longer required with Eyeglass acting as a cluster Witness and monitoring key cluster events and running audits against the clusters to verify everything is ready for failover.

Overview of key functions to monitor for DR Readiness

  • SyncIQ Jobs monitoring:

    • Eyeglass monitors all SyncIQ jobs and alarms if any are in failed state.

  • Configuration data sync and Audits:

    • Eyeglass syncs shares, exports and stores quotas for failover.  If sync jobs fail for this metadata, an alarm is raised against the DR state for the data being shared.

  • RPO Summary reports:

    • Eyeglass tracks SyncIQ averages over time and flags any SyncIQ jobs operating outside their normal 30 day operating range along with trending and reporting on current data loss window RPO per cluster.

  • Cluster Witness and DR Testing:

    • Eyeglass can setup a test Access Zone, create test data on the cluster to test failover and failback operations, and test the data path to the cluster while orchestrating failover and failback on a daily bases without impacting production access zones.

  • LiveOps Dashboard:

    • New in 1.6.3 and later the ability to sync Snapshot schedules and dedupe settings allows Eyeglass to sync cluster configuration needed to manage recovery points on either cluster.

    • Post failover, snapshots are available as recovery points and data is pre-deduped without any waiting

    • The new dashboard makes it easy to see if a planned failover can be scheduled with all snapshots and dedupe synced in advance

  • Cluster Storage monitor:

  • CA UIM Probe:


  1. Advanced topics