Services - Superna ™ Eyeglass Best Practice DR Quick Start

Superna Eyeglass Service Description

Part number “ eyeglass-P015”

Revision 1 Dec 28, 2017

Services - Superna ™ Eyeglass Best Practice DR Quick Start

This service ensures  customers understand all the best practices to achieve  DR readiness with Isilon and Superna ™ Eyeglass. Provides training on operational steps to failover, planning process, and recovery from failures training for controlled and uncontrolled failovers.

Recommended For: For customers that prefer to have Superna ™ Professional Services recommend a design or validate a design.  Continuous DR Automation Configured and DR configuration training and operations of failover procedures along with DR planning.  Best for customers that will complete environment wide configuration changes themselves.

  1. Terms and Conditions of service in Appendix A  

  2. Access Requirements: None required to customer site or equipment, WebEx training and review

  3. Service Delivery: Remote WebEx.  Approximately 4 days depending on customer technical resource availability.

    1. Exclusions:

      1. Service operates Monday to Friday 8:00 AM to 5:00 PM EDT excluding major holidays

      2. Can not be used on customer equipment for training steps or procedures and uses Superna ™ Data center for operational failover training and operations.

      3. Not a live DR service or support function for administration  operations

      4. Not a substitute for customer developed procedural run books, (runbooks are step by step, command level documents, and include external application procedures to validate DR end to end)

      5. Demonstration of  Isilon and Eyeglass configuration will be implemented, how to demonstration of external software DNS, Active Directory changes will shown

      6. Exceptions: 2 Cluster design coverage, Addition clusters added to a design requires quantity 1 of the 4 block of hours part (eyeglass-b4-2).


    • Installed Superna  Eyeglass appliance  

    • Customer technical contact to answer questions about Isilon, AD, DNS, networking, host access to shares or exports

    • IT admin knowledge of  DNS or Active Directory and DFS admin teams when required for DNS, AD and DFS configuration changes are required, NFS linux environment, Isilon hands on knowledge

Superna ™ Supplied Project Tools

  1. dedicated Web based project management site for updates, status, document sharing and permanent archive of the project deliverables, shared by Superna ™.

  2. WebEx account for screen sharing training sessions recorded for customer usage

Service Flow

DRQ Service Flowchart.png

  1. Collection Phase - DR Design and Implementation - Interview

    1. Collect Failover objectives from customer

      1. Collect cluster replication topology (Hot/Cold or Hot/Hot)

    2. Collect Applications list that mounts the cluster configuration - via Eyeglass Report

      1. SMB applications

        1. DFS usage

      2. NFS applications

    3. Collect configuration reports from Superna ™ Eyeglass for each cluster

    4. Collect WAN link information (speed, per link)

    5. Collect business objective for RPO (data exposure in minutes/hours per cluster)- Via Eyeglass reports

    6. Collect current SyncIQ  data set break down for replication (overview of data type and applications that )

      1. SyncIQ configuration review  Eyeglass report

      2. subnet and IP review  Eyeglass report

    7. Collect SyncIQ replication policies , schedules per policy - Eyeglass report

      1. Make changes to ensure best practices (may require DNS updates)

    8. Collect SmartConnect Zones configuration and usage - Eyeglass report

    9. Collect configuration data usage SMB, NFS, Quota usage description - Interview

      1. Collect Authentication provider usage

    10. Collect Access zone usage - Eyeglass report

    11. Collect DNS vendor and solution - Interview

    12. Collect SmartConnect failover mappings - Eyeglass report

      1. Requires IP pool to IP pool mapping

    13. Collect Active Directory information (domain name, machine account names and access zone mapping) - Eyeglass report

    14. Customer sign off on phase completed - Email or Basecamp post to acknowledge

  2. Continuous DR Automation Design and Configure Phase -  RunBook Robot Access Zone Failover Automation

    1. Design an Access Zone for Run Book Robot feature to implement daily failover and failover for DR Readiness

    2. Execute Robot Access Zone failover - Via Webex

      1. Verify successful failover and failback

      2. Review success and failover of robot policies and how to check completion

      3. Review how to change schedule

      4. Review how to run manually for DR testing

      5. Review how to customize with test data and additional shares, exports and quotas

    3. Customer sign off on phase completed - Email or basecamp post to acknowledge

  3. Design Overview and Recommendation Phase - DR Design Recommendation and How to configuration Training  and Validation

    1. Recommend failover solution presented to customer based on Collection phase -

      1. Document Deliverable delivered as draft describes requirements and shows recommend solution

    2. Demonstrate and walk through the configuration steps to build the design using Superna ™ Data center systems - Via Webex

      1. Review DNS delegation requirements for smartconnect zones with Access Zone failover

      2. Review SPN Delegation using Superna ™ AD to show delegation correctly set, review instructions and demonstrate delegation.

        1. Review SPN delegation and verify its functioning correctly by creating alias and verify it appears in SPN property (check alarms and logs for SPN sudoer permissions)

        2. Review SPN updates applied by Eyeglass to during failover using logs as example to show delete and add of SPN’s.

      3. Review SmartConnect zones used for DFS protected data and review igls-ignore hints requirements

      4. Review script engine use case and sample code for NFS export remount with Access Zone Failover or per SyncIQ failover

      5. Demonstrate igls hints, ignore hints on pre-existing setup network mapping view Access Zones in Superna ™ lab

      6. Demonstrate Access Zone and DR dashboard fully completed in Superna ™ lab

      7. Demonstrate DFS readiness DR Dashboard (explain data async and config sync)

        1. Review when to use ignore hints with DFS and SyncIQ replication

        2. Review DFS folder configuration using example from Superna ™ Data Center system

        3. Review DFS client folder DFS tab mount example on what DFS switching looks like pre failover using Superna ™ lab system.

      8. Review the Robot implementation to show the design confirmation (SyncIQ policy matching Access Zone base path, ignore hints, DR Dashboard, failover logs, network mapping, policy and mirror policies in Eyeglass

      9. Review how to check alarms, audit failures and create backup logs for support

    3. Customer sign off on phase completed - Email or basecamp post to acknowledge

  4. Knowledge Transfer phase:  - Via Webex approximately 1 hour

    1. Review failover planning guide on how to plan a failover

    2. Review best practices guide on how to execute steps pre-failover and verify the cluster environment before any failover

    3. Review failover release notes document on last minute release specific steps or instructions

    4. Review DR assistant validation screen warnings and process for open files

    5. Review failover logs in detail to explain how to read them and diagnose successful vs unsuccessful steps

    6. Review failover recovery guide and how to use this to recovery from failed steps

    7. Review process to raise support request correctly to get failover log analysis completed.

    8. Customer sign off on phase completed - Email or basecamp post to acknowledge

  5. Service Completed - Customer Deliverable - Webex

    1. Schedule Webex wrap up

      1. Hand off summary document with design overview recommendation with links to design documentation required to manage and maintain DR Readiness

      2. Summary of failover configuration document with diagram

      3. Documentation links to required guides for customer to complete the implementation

      4. Planning links and checklist

    2. Customer sign off on phase completed - Email or basecamp post to acknowledge

This Service Description is an agreement between the company receiving the Service identified below (“you or “Company”) and Superna, LLC (“Superna”), pursuant to which Superna agrees to provide certain professional services in connection with your use of the Superna Eyeglass® software (the “Licensed Product”).  This Service Description is subject to the terms of the Superna Eyeglass Software License and Support Agreement , and Exhibit B attached thereto (the “Agreement”) the terms of which are incorporated herein by reference.  

Company Name _____________

Signed: ____________________

Name (PRINT):______________



Telephone: ________________