Services - Superna ™ Eyeglass Best Practice DR Quick Start

Superna Eyeglass Service Description

Part number “ eyeglass-P015”


Revision 1 Feb 11, 2018

Services - Superna ™ Eyeglass Best Practice DR Quick Start


This service ensures  customers understand all the best practices to achieve  DR readiness with Isilon and Superna ™ Eyeglass. Provides training on operational steps to failover, planning process, and recovery from failures training for controlled and uncontrolled failovers.

Recommended For: For customers that prefer to have Superna ™ Professional Services recommend a design or validate a design.  Continuous DR Automation Configured and DR configuration training and operations of failover procedures along with DR planning.  Best for customers that will complete environment wide configuration changes themselves.

  1. Requirements to Engage Services - Mandatory to complete the service questionnaire before service team resources are assigned.  The link to service questionnaire.

  2. Access Requirements: None access to customer site or equipment, WebEx

  3. Terms and Conditions of task covered in product maintenance agreement Exhibit A  section 4.0  

  4. Service Delivery: Remote WebEx.  Approximately 4 days depending on customer technical resource availability and changement process.

    1. Exclusions:

      1. Service operates Monday to Friday 8:00 AM to 5:00 PM EDT excluding major holidays (Alternate schedules can be arranged on request)

      2. Failover knowledge transfer cannot use customer equipment or any type of customer data.

      3. Not a live DR service or support function for failover of production data

      4. Not a substitute for customer developed procedural run books, (runbooks are step by step, command level documents, and include external application procedures to validate DR end to end)

      5. Demonstration of configuration steps to be implemented will exclusively use Superna Data center resources to show procedures.   

        1. External component or software changes are excluded from all meetings including  AD, DNS, Isilon

        2. customer is responsible to make all changes to all 3rd party devices or software components and have expertise in AD, DNS, Isilon, Firewall, Windows, DFS, NFS sufficient to follow the directions provided by this service

      6. Exceptions: 2 Cluster design coverage, Addition clusters added to a design requires quantity 1 of the 4 block of hours part (eyeglass-b4-2).

Prerequisites:

    • Installed Superna  Eyeglass appliance  

    • Customer SME (subject Matter expert) technical contact to to make changes to Isilon, AD, DNS, networking, host access to shares or exports

    • Customer IT admin knowledge of  DNS or Active Directory and DFS admin teams when required for DNS, AD and DFS configuration changes are required, NFS linux environment, Isilon hands on knowledge

Superna ™ Supplied Project Tools

  1. http://Basecamp.com dedicated Web based project management site for updates, status, document sharing and permanent archive of the project deliverables, shared by Superna ™.

  2. WebEx account for screen sharing training sessions



Service Flow


DRQ Service Flowchart.png



  1. Collection Phase - DR Design and Implementation - Interview

    1. Review DR mode choices with customer from the Start Here Guide.

      1. Collect cluster replication topology (Hot/Cold or Hot/Hot)

    2. Collect SMB and NFS  mounts from the cluster configuration - via Eyeglass Report

      1. SMB mounts

        1. current DFS usage and configuration - Get screenshot

      2. NFS mounts

      3. Update summary in Design document.

    3. Collect configuration reports from Superna ™ Eyeglass for each cluster

    4. Set Cluster RPO value in Eyeglass to customer objective for SyncIQ  data loss exposure in minutes/hours per cluster)- via Eyeglass reports to validate SyncIQ schedules

      1. Demonstrate to customer the RPO report and how to run and review the report that measures RPO compliance percentage in reports on demand.   

    5. Collect current SyncIQ  configuration

      1. SyncIQ configuration schedules (on change detection)  Eyeglass report

      2. subnet and IP used for replication, restrict at source, DNS target host using smartconnect  Eyeglass report

      3. Best practice review versus current syncIQ configuration

    6. Collect SmartConnect Zones configuration and usage - Eyeglass report

      1. Include in Design document summary

    7. Collect Access zone usage - Eyeglass report

      1. Include in Design document summary

    8. Collect DNS  resolution of Smartconnect names  - nslookup

      1. Verify nameservers returned are Subnet service ip from each cluster.

      2. Include in Design document summary

    9. Design SmartConnect failover mappings for Pool to Pool mappings between sites - Eyeglass report

      1. Requires IP pool to IP pool mapping between cluster sites

      2. Update design document mapping table aliases for each pool that is recommended.  Customer to make these changes to the environment.

    10. Collect Active Directory information (domain name, machine account names) - Eyeglass report

      1. Demonstrate AD delegation using documentation link here.  

      2. Customer to complete delegation steps with AD administrator

      3. Test AD delegation is completed correctly using document here.

    11. Customer sign off on phase completed - Email or Basecamp post to acknowledge

  2. Continuous DR Automation Design and Configure Phase -  RunBook Robot Access Zone Failover Automation

    1. Design an Access Zone for Run Book Robot feature to implement daily failover and failover for DR Readiness

      1. Review Runbook robot configuration requirements (guide here)

      2. All Steps covered in this section are repeated on remaining Access Zones in the customer environment by the customer using this phase as training and guide.

      3. Configure Robot access zone, ip pools, DNS delegation - Requires customer administrators.  

    2. Execute Robot Access Zone failover - Via Webex

      1. Verify successful failover and failback

      2. Review success and failover of robot policies and how to check completion

      3. Review how to change schedule

      4. Review how to run manually for DR testing

      5. Review how to customize with test data and additional shares, exports and quotas

    3. Customer sign off on phase completed - Email or basecamp post to acknowledge

  3. Design Overview and Recommendation Phase - DR Design Recommendation and How to Configure Training

    1. Customer chooses failover mode that matches customer environment requirements based on Collection phase  

      1. Document Deliverable delivered as draft describes changes and shows chosen with links to relevant admin guides

    2. Demonstrate and walk through the configuration steps to build the design using Superna ™ Data center systems - Via Webex

      1. Review DNS delegation requirements for smartconnect zones with Access Zone failover - demonstration

      2. Review SPN Delegation using Superna ™ AD to show delegation correctly set, review instructions and demonstrate delegation.

        1. Review SPN delegation and verify its functioning correctly by creating alias and verify it appears in SPN property (check alarms and logs for SPN sudoer permissions)

        2. Review SPN updates applied by Eyeglass to during failover using logs as example to show delete and add of SPN’s.

      3. Review SmartConnect zones used for DFS protected data and review igls-ignore hints requirements

        1. Document in design guide pools that require igls-ignore

        2. Demonstrate igls hints, ignore hints on pre-existing setup network mapping view Access Zones in Superna ™ lab

      4. Demonstrate Access Zone and DR dashboard fully completed in Superna ™ lab

      5. Demonstrate DFS readiness DR Dashboard (explain data async and config sync)

        1. Review when to use ignore hints with DFS and SyncIQ replication

        2. Review DFS folder configuration using example from Superna ™ Data Center system

        3. Review DFS client folder DFS tab mount example to show what DFS failover switching referrals paths  pre and post failover using Superna ™ lab system.

      6. Demonstrate - Review the Robot implementation to show the design confirmation (SyncIQ policy matching Access Zone base path, ignore hints, DR Dashboard, failover logs, network mapping, policy and mirror policies in Eyeglass

      7. Demonstrate How to check alarms, audit failures, failover logs and create backup logs for support

    3. Customer sign off on phase completed - Email or basecamp post to acknowledge

  4. Knowledge Transfer phase:  - Via Webex approximately 1 hour

    1. Review failover planning guide on how to plan a failover

    2. Review best practices guide on how to execute steps pre-failover and verify the cluster environment before any failover

    3. Review failover release notes document on last minute release specific steps or instructions

    4. Review DR assistant validation screen warnings and process for open files decision with Data Integrity failover option

    5. Review failover logs in detail to explain how to read them and diagnose successful vs unsuccessful steps

    6. Review failover recovery guide and how to use this to recovery from failed steps

    7. Review process to raise support request correctly to get failover log analysis completed.

    8. Customer sign off on phase completed - Email or basecamp post to acknowledge

  5. Service Completed - Customer Deliverable - Webex

    1. Schedule Webex wrap up

      1. Hand off summary document with design overview with links to design documentation required to manage and maintain DR Readiness

      2. Summary of failover configuration document with diagram

      3. Documentation links to required guides for customer to complete the implementation

      4. Planning links and checklist

    2. Customer sign off on phase completed - Email or basecamp post to acknowledge