Service - Superna ™ Eyeglass Ransomware Defender or Easy Auditor Installation and Config Service Description

Eyeglass Service Description

Part number “SEL-EyeGlass RNSW & Auditor Basic Install - eyeglass-P016

Revision 1 Dec 28, 2017

Service - Superna ™ Eyeglass Ransomware Defender or Easy Auditor Installation and Config Service Description v1


This service is designed for customers who are deploying Superna Eyeglass Ransomware defender and/or Easy Auditor and need installation and configuration assistance.   

  • NOTE: This part number is used for Ransomware Defender OR Easy Auditor products.  Quantity 2 of this service is required if both products have been ordered.   

    • Scope: Covers a single clustered Eyeglass agent installation and configuration, with up to 2 collocated same site Clusters.

  • Service Delivery: Remote WebEx

  • Operating Hours: Monday to Friday 8:30 to 5:30 EDT

  • Terms and Conditions of service in Appendix A  

  • Exclusions:

    • Installation Technicians are not authorized to provide design recommendations, for DR features.    

    • Hands on changes to external IT components example DNS, Isilon, Active Directory or other non Superna supplied products.

    • Service delivery requires customer to have hands on knowledge of all external IT components.

    • NOTE: Installation Technician will defer all of security best practices  knowledge transfer phase.


Eyeglass Ransomware Defender or Easy Auditor Installation and Config Service:

Initial Setup:

The following are initial setup steps whether installing Ransomware Defender, Easy Auditor or both:

  1. Eyeglass Ransomware Defender/Easy Auditor Install Phase  - Remote Install with customer via Webex meeting to accomplish the following:

    1. Pre-requisite - Gather site installation requirements from submitted Installation Check List Form for review

    2. Pre-requisite -Identify VM deployment option:

      1. 1 physical ESX host and 3 VM’s (lowest HA option)

      2. 3 physical hosts and 1 VM per host (highest HA option)

    3. Pre-requisite - Deploy OVA (vcenter administrator required)

      1. Require 3 VM ip addresses

      2. Require Eyeglass IP address

      3. Require open ports between Agent and Eyeglass,  Agent and cluster as per installation guide

      4. Require Access Zone (HDFS enabled) to be created for Agent database

      5. Create IP pool with at least  3 nodes in the IP pool and  3 IP addresses

    4. Install OVA with above pre-requisites

    5. Test connectivity ip and ports between components (Eyeglass, Agent and cluster)

    6. Installation Completed

  2. Configuration Phase - Webex

  1. Apply License to Eyeglass

    1. Verify license

  2. Edit configuration file on agent startup (api token created in Eyeglass)

  3. Startup clustered agent code

    1. Validate correct startup

    2. Validate DB create on HDFS Access Zone

    3. Validate Service heartbeat in Eyeglass with Service Manager Icon

    4. Validate shutdown and restart of cluster success

  4. Configure CEE on Isilon to audit files in HDFS Access Zone for testing phase

    1. Enter 3 x CEE end points on Isilon

    2. Enable auditing on one or more access zones

NOTE:  If  all access zones are not enabled, capture enabled audited access zones in installation document.  Full auditing of all data requires all access zones to be entered into Isilon CEE configuration.

    1. Verify CEE heartbeat on ECA agent logs

    2. Completed

  1. Go to the Ransomware Defender Section if the product was purchased

  2. Go to the Easy Auditor Section if the product was purchased

Ransomware Defender Section:

This only applies if the service was purchased with Ransomware Defender.

  1. Test and Configuration Phase - Ransomware

    1. Create test trigger file on Access zone path

      1. Verify detected as event in Eyeglass

      2. Verify signal table count and scan

    2. Configure Security Guard feature

      1. Validate successful execution

      2. Configure schedule

      3. Knowledge transfer on log file validation.

    3. Enable monitor mode to baseline user behavior

    4. Review Security assessment on enforcement section in the admin guide

      1. Recommend enforcement policies based on customer inputs

      2. Update check list in installation document this section was reviewed

    5. Over 2-3 weeks schedule validation sessions on the installation

      1. Collect support logs

      2. Make whitelist changes from analysis of statistics and user behaviors detected apply to installation

      3. Repeat process until detections are set correctly for customer environment

  2. Knowledge Transfer Phase - Ransomware

    1. How to enable production mode

    2. Operational cluster management section

      1. Start, stop, upgrade

    3. Triage of security issues process review from the admin guide

    4. How to make changes under false alarm detection scenarios

    5. How and when to make whitelist changes when introducing new server applications that write data to Isilon.

    6. How to use ECACTL CLI and key command troubleshooting

    7. UI walk through ransomware

      1. Settings

      2. Tuning

      3. Statistics

      4. Healthcheck

      5. Licensing

Easy Auditor Section:

This only applies if the service was purchased with Easy Auditor.

  1. Test and Configuration Phase - Easy Auditor

    1. Verify audit data is being stored in the analytics database with query interface

    2. Review test wiretap functionality on a path with a test user mounting and accessing files

      1. Verify user activity is visible in the UI

      2. Review decode of open files and actions

      3. Access path with 2nd AD user account

      4. Verify second user is visible in wiretap

    3. Review DLP feature

      1. Set policy of of 5% of on a path and 5 minutes time period

      2. Create test share on the path above

      3. Copy test data example 10G to the share

      4. From a client pc mount the share and read all the data (copy to local) drive.

      5. Verify Auditor active audit events lists the user that performed the DLP event and the  AD account, file list, and sourceIP address audit event

      6. Complete

  1. Knowledge Transfer Phase - Easy Auditor

    1. How to run adhoc reports

      1. How to save queries

      2. How to load queries

    2. How to schedule canned reports

      1. Generate and review HIPPA report

    3. Cluster Operations

      1. Start, stop, upgrade

This Service Description is an agreement between the company receiving the Service identified below (“you or “Company”) and Superna, LLC (“Superna”), pursuant to which Superna agrees to provide certain professional services in connection with your use of the Superna Eyeglass® software (the “Licensed Product”).  This Service Description is subject to the terms of the Superna Eyeglass Software License and Support Agreement , and Exhibit B attached thereto (the “Agreement”) the terms of which are incorporated herein by reference.  

Company Name _____________

Signed: ____________________

Name (PRINT):______________



Telephone: ________________