Eyeglass Probe Admin Guide

Eyeglass Isilon or Vblock Probe for CA UIM Admin Guide

Operational Best Practices – READ FIRST


The Eyeglass Isilon or Vblock probe and Eyeglass Isilon or Vblock Probe solution simplifies managing Eyeglass Isilon or Vblock Probe Infrastructure by providing a quick summary view of any issues that should be addressed while allowing low level alarms to remain visible.  The following sections outline the best practices to use the solution depending on the target user or use case appropriate to your organization's policies or division of duties.

This chapter presents the following topics:

Best Practices for Cluster or Vblock monitoring

Best Practices for Cluster DR monitoring

Best Practices for Cluster Monitoring

This section assumes that the primary role of the Eyeglass Isilon or Vblock Probe user is to manage and monitor one or more Isilon or Vblock’s.

Best Practice #1:

The Eyeglass appliance can manage more than one cluster up to 20 and upto 5 Vblocks.  It's recommended to use one appliance and more than one probe to distribute where are alarms are forwarded.

Best Practices for DR Monitoring

This section assumes that the primary role of the Eyeglass Isilon or Vblock Probe is to monitor cluster events and DR status across one or more replicating clusters using SyncIQ.

Best Practice #1:  

Configure one probe to one eyeglass appliance to monitor DR status between clusters using SyncIQ.  This solution includes eyeglass DR state change alarms and failover alerts from monitoring sync state between replicating clusters and includes the following:

  • Data Sync state

  • Configuration sync state

  • Overall DR status per policy or access zone

  • Failover events and status

.About this document


This user guide describes the features and benefits of the Superna Eyeglass Isilon or Vblock Probe for CA UIM as well as how the Eyeglass Isilon or Vblock Probe solution can be effectively used for monitoring and troubleshooting a file based NAS  and Converged Infrastructure Vblock.


This guide is intended to be used by Administrators and Users of the CA UIM Unified Monitoring Portal (UMP) who are monitoring EMC Isilon or VblockTM.



This chapter presents the following topics:

Features and Benefits


Features and Benefits

As customers rapidly adopt the EMC Isilon or Vblock  platform, customers need management tools to keep pace ensuring that this Eyeglass Isilon or Vblock Probe Infrastructure is managed as whole and not by the individual components.  Eyeglass Isilon or Vblock Probe includes a  Dashboard for CA UIM to leverage DR Status and state changes across replicating clusters to manage business critical infrastructure.  Key features and benefits of the Superna Eyeglass Isilon or Vblock Probe:

  • Eyeglass Isilon view of managed clusters or Vblock Probe Event monitoring in UIM

  • DR Status events monitored with UIM

  • Multiple Probes supported per instance of eyeglass appliance

  • Vblock wide alarms (compute , storage, network and virtualization layers)


UMP Unified Monitoring Portal

Related Documentation

Eyeglass Isilon or Vblock probe for CA UIM Installation and Administration Guide.

.Getting Started


This chapter presents the following topics:

  • System Requirements

  • Navigating Eyeglass Isilon or Vblock Probe

  • License Management

System Requirements

Eyeglass Isilon or Vblock appliance browser support:

Chrome, Firefox

Eyeglass Isilon or Vblock Probe relies on following probe:

Eyeglass Isilon or Vblock probe in UIM

Navigating Eyeglass Appliance

Eyeglass Appliance Overview

The Eyeglass appliance provides configuration inventory, SyncIQ monitoring, Configuration sync, cluster reports, RPO reporting  and monitoring, event collection and relay to UIM.

Vblock monitoring supports Vcenter and Vision IO native alarms to show storage , compute, network and virtualization (VM, host, datastore) mapped to the Vblock physical layer to simplify root cause.

Supported Functions

Vision IO Alarm monitoring only

Vcenter alarm monitoring only

Screen Shot 2016-02-09 at 9.44.28 PM.png

Figure 1  Eyeglass Isilon DR Readiness

Screen Shot 2016-02-09 at 9.45.30 PM.png

Figure 2  Eyeglass Isilon or Vblock Cluster Inventory view

Probe Management

If you are deploying multiple probes or need to delete a probe and move to another follow this steps.

Delete A probe or Move A probe

  1. De-activate the probe in UIM

  2. Delete the probe from the Robot

  3. Login to Eyeglass and delete the service broker entry

    1. Screen Shot 2016-04-14 at 4.49.23 PM.png

    2. Press red X to delete the entry

Verify the broker is able to see a Probe connected to Eyeglass

  1. Login to Eyeglass

  2. Open Services Icon

  3. Check that probe entry matches probe configuration and port and ip address and shows Active

  4. Inactive means the IP connection is down or the probe is de-activated and should re restarted from UIM

License Management

Eyeglass Isilon or Vblock Probe requires Eyeglass Appliance  to have been installed before the probe is installed.  Eyeglass probe requires a  license:

Cluster Monitoring License – license required to enable monitoring of a single cluster regardless of the size of the cluster.

Licenses are associated with the Eyeglass probe

View Licenses

To display the existing licenses for a Eyeglass probe:

  1. Login to Eyeglass appliance and open license manager window.

  2. Screen Shot 2016-04-09 at 9.48.06 AM.png

Add Licenses

To add licenses for a  Eyeglass Isilon or Vblock probe:

  1. Login to Eyeglass Appliance License Manager  page.

  2. Screen Shot 2016-04-09 at 9.48.57 AM.png

  3. Select the Upload License button.

Remove Licenses

To remove licenses for a Eyeglass Isilon or Vblock probe:

  1. Login to Eyeglass Appliance Manage licenses

  2. Select the Remove All Licenses or select the license type to remove at the bottom of the window.

  3. Screen Shot 2016-04-09 at 9.49.23 AM.png

  4. The page will be refreshed after removal.

  5. Done

End Of Steps

Isilon Cluster or Vblock Management

Viewing, adding and deleting clusters  is done from the Eyeglass Isilon or Vblock appliance.  

View Isilon clusters or Vblock

To display the existing clusters being monitored with Eyeglass Isilon or Vblock Probe:

  1. Login to Eyeglass appliance

  2. Open Inventory tree

  3. Screen Shot 2016-02-09 at 9.45.30 PM.png.

End Of Steps

Add a cluster or Vblock

To add a new cluster:

  1. Login to Eyeglass appliance

  2. The Eyeglass Main Menu Add Managed device.

  3. The Add Device window opens.

  4. Screen Shot 2016-06-29 at 6.57.17 PM.png

Screen Shot 2016-06-29 at 6.50.50 PM.png

Figure 8  Add Cluster or Vblock  Window

  1. Isilon Enter the IP Address, the Username and the Password of the cluster (service account or admin or root or service account created with minimum permissions (install guide instructions).

  2. Enter RPO value if licensed for DR monitoring (requires DR license keys)

  3. Vblock Enter the Vision IO ip address and user id and password, enter the Vblock vcenter user id and password (see minimum permissions)  

  4. Select the Submit button

  5. Then view Inventory tree and use refresh button until the cluster finishes discovery.  

  6. See install guide for adding troubleshooting issues.

End Of Steps

Delete Cluster or Vblock

To delete a Cluster or Vblock:

  1. Login to Eyeglass appliance .

  2. Open Inventory Tree, Right click on the cluster you want to delete.

  3. A content menu appears.

  4. Select Delete.

End Of Steps

Isilon DR Readiness Status


This section describes how to determine the Status of DR  and alarms states that will be forwarded to UIM. Applies to Isilon only.

Common Tasks

Check DR Readiness  

  1. Login to eyeglass appliance

  2. Open DR Dashboard and review policy, zone readiness and DFS mode tabs to check the DR calculated status of replicating clusters.

  3. This status is sent to UIM as an eyeglass alarm versus a cluster event

  4. For full eyeglass Isilon or Vblock DR edition documentation visit http://documentation.superna.net/eyeglass-Isilon-edition

Advanced Configuration

The probe architecture with Eyeglass appliance supports more than one probe end point that can be registered with different UIM environments or two within one.  This configuration will provide HA but will duplicate alarms to each probe.

Multiple probes

  1. Install more than one probe and use different API token and port for each probe

  2. Login to Eyeglass open Services icon to view status of connection for each probe to eyeglass

  3. Note:  if one probe is down, deactivated alarms are cached and resent to all probes configured, this will happen each poll cycle and ensures each end point gets all alarms but can duplicate alarms.  This would only be an issue in a single UIM environment versus a probe in different UIM environments

  4. Multiple probes can be used for managed services and send alarms to the customer UIM and separately to the provider UIM installation at the same time

Converged Robot and Probe on Eyeglass

  1. This solution allows UIM Linux Robot to be installed directly on the eyeglass appliance, this would be used on a managed service solution to monitor Isilon or Vblock clusters using UIM Hub or robot and probe on Eyeglass

  2. Login via ssh as admin to eyeglass

  3. Sudo -s (enter admin password)

  4. Zypper install wget (requires internet)

  5. Wget the install from from the Hub machine or scp the bootstrap install files to Eyeglass

  6. Follow UIM Robot Linux install instructions to complete the installation.

  7. Verify the Robot appears successfully in UIM Admin Console

    1. Screen Shot 2016-04-13 at 7.13.16 PM.png

  8. The Linux host above is the eyeglass appliance host name used.

  9. Probes can be installed as per normal UIM installation instructions and configured using install guide for the probe.

  10. IP addresses used should be actual ip address of the eyeglass appliance

Alarm polling Tuning

  1. Default is 1 minute poll of Isilon or Vblock events

  2. This value can be changed by editing /opt/superna/sca/data/sync.xml

  3. Change tag   <AlarmPoll IsEnabled="true">1M</AlarmPoll>

  4. Value is in minutes 1M = 1 minute

Andrew MacKay,
May 30, 2016, 10:05 AM